Terms & Conditions
# Terms and Conditions
Last updated: 11 June 2026
Please read these Terms and Conditions ("Terms") carefully before using the Seenly platform. By creating an account, accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use the Service.
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## 1. Provider Identity
The Service is operated by ETIENNE SOLUTIONS SRL ("the Provider", "Seenly", "we", "us"), a Romanian company with its registered office in Bucharest, Romania.
- Trade Register No.: J40/4960/2014
- Unique Registration Code (CUI): 33090409
- Contact e-mail: [email protected]
- Data protection e-mail: [email protected]
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## 2. Definitions
- Service / Platform – the SaaS application available at seenly.ai and app.seenly.ai, including all features, tools, APIs, reports and related content.
- User / Customer / you – any natural or legal person who creates an account or uses the Service.
- Subscription – the chosen pricing plan (e.g. Starter, Business, Pro, Agency), with its limits and features.
- Customer Content – any data, text, prompts, brand and competitor names, domains, files, third-party account connections (e.g. Google Analytics, Google Search Console) and other information entered, uploaded or connected by the Customer.
- AI Engines / LLMs – the third-party AI models and answer engines monitored by the Service (e.g. ChatGPT/OpenAI, Claude/Anthropic, Gemini/Google, Perplexity, Google AI Overviews, Google AI Mode).
- GDPR – Regulation (EU) 2016/679.
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## 3. Service Description and AI Limitations
3.1. Seenly is an AI answer-engine visibility monitoring platform (AEO – Answer Engine Optimization). It enables monitoring, analysis, visualization and auditing of how brands appear in AI-generated answers, competitor tracking, traffic analysis and recommendations.
3.2. Probabilistic nature of AI data. Results derive, partly or fully, from answers generated by third-party AI Engines, which are inherently probabilistic, time-variable and non-deterministic. The same prompt may produce different answers at different times. The Provider does not guarantee the accuracy, completeness, continuous availability or stability of third-party generated answers.
3.3. No guarantee of results. The Service is a measurement and decision-support tool. The Provider does not guarantee any improvement in visibility, ranking, traffic, sales or any other business outcome. Scores, recommendations and cost estimates are indicative.
3.4. Third-party dependency. The Service depends on third-party services (AI Engines, Google Analytics/Search Console, payment processors, infrastructure providers). Their changes, restrictions or outages may affect the Service without Provider liability.
3.5. Beta features. Features marked "Beta" or "experimental" are provided "as is", may be changed or withdrawn at any time, and carry no warranty or SLA.
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## 4. Eligibility, Account and Security
4.1. You must be at least 18 and legally able to enter contracts. If acting for an entity, you represent that you are authorized to bind it.
4.2. You must provide accurate, current information and keep it updated.
4.3. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately at [email protected] of any unauthorized use.
4.4. An account is for a single organization. You may not resell, rent or share access except as expressly permitted by the Agency plan.
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## 5. Subscriptions, Billing, Renewal and Pricing
5.1. Plans. The Service is offered on a subscription basis, with plans and limits (prompts, brands, competitors, included AI engines, features) described on the pricing page, applied automatically per the active plan.
5.2. Free trial. Any free trial (e.g. 7 days) may automatically convert into a paid subscription on expiry unless cancelled beforehand.
5.3. Advance payment and auto-renewal. Payment is made in advance, for the chosen billing cycle (monthly or annual), through the secure payment processor Stripe. The subscription renews automatically at the end of each cycle at the then-current price until cancelled.
5.4. Prices and taxes. Prices are in EUR and/or RON and exclude VAT and other applicable taxes. We may change prices; changes apply from the next billing cycle and will be communicated in advance. Continued use after notice constitutes acceptance.
5.5. Cancellation. You may cancel anytime in account settings. Cancellation takes effect at the end of the current billing cycle; you retain access until then. No further charges are made.
5.6. Refund policy. Except as required by applicable law, amounts paid are non-refundable, including for unused periods. As an exception, where the Service is unavailable due to the Provider's fault for more than 48 consecutive hours, the Customer may request proportional compensation as credit.
5.7. Consumer right of withdrawal. If you use the Service as a consumer (an individual acting outside a trade or profession), you have a 14-day statutory right of withdrawal. By starting the Service within this period, you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the Service has been fully performed or to the extent it has been used.
5.8. Late payment. On non-payment, we may suspend or restrict access after prior notice.
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## 6. Acceptable Use
You agree NOT to:
- use the Service for illegal, fraudulent or rights-infringing purposes;
- upload illegal, defamatory or infringing content, or personal data you have no right to process;
- attempt unauthorized access, reverse-engineer, decompile or copy the source code;
- overload the infrastructure, abusively automate requests, circumvent plan limits or security measures;
- resell, sublicense or expose the Service to third parties outside your plan;
- use the Service to build a competing product or to perform mass scraping outside provided features.
Breach may result in immediate suspension or termination without refund.
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## 7. Customer Content. Warranties and Liability
7.1. Ownership. Customer Content remains the Customer's property. We claim no ownership over it.
7.2. License. You grant us a non-exclusive, worldwide, limited license to store, process, transmit to sub-processors (including AI Engines) and display Customer Content, solely to provide the Service.
7.3. Customer warranties. You represent and warrant that: you hold all necessary rights over Customer Content; you have the right and legal basis to connect third-party accounts (e.g. Google Analytics, Google Search Console) and to authorize our access; processing of Customer Content does not violate any law or third-party right; where Customer Content includes personal data, you have a valid legal basis and have met your information obligations to data subjects.
7.4. Data processing role. To the extent we process personal data within Customer Content, we act as a processor and the Customer is the controller. This is governed by the Data Processing Agreement (DPA), an integral part of these Terms.
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## 8. Intellectual Property
8.1. The Service, software, design, trademarks, logos, text, database structure and all other elements are and remain the exclusive property of the Provider or its licensors.
8.2. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your Subscription, strictly per these Terms.
8.3. Feedback. Any suggestions you send us may be used by us freely, perpetually and irrevocably, with no obligation to you.
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## 9. Third-Party Services and Content
The Service integrates and depends on third-party services (AI Engines, Google, Stripe, infrastructure and e-mail providers). We do not control and are not responsible for their availability, content, policies or practices. Their own terms may apply.
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## 10. Service Availability (SLA)
10.1. We use reasonable efforts to keep the Service available, but it is provided on a "best effort" basis.
10.2. We may perform planned or emergency maintenance, with prior notice where reasonably possible.
10.3. For plans with a dedicated SLA (e.g. Agency/Enterprise), specific terms are agreed separately in writing.
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## 11. Disclaimer of Warranties
11.1. To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, uninterrupted operation or error-free performance.
11.2. We do not warrant that results will be accurate, complete or reliable, given the probabilistic nature of AI Engines (Section 3).
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## 12. Limitation of Liability
12.1. To the maximum extent permitted by law, the Provider is not liable for indirect, incidental, special, punitive or consequential damages, including loss of profit, revenue, data, business opportunity or goodwill.
12.2. Liability cap. The Provider's total aggregate liability arising out of or relating to the Service and these Terms is limited to the amount actually paid by the Customer in the 12 months preceding the event giving rise to liability (or, if usage was free, to the equivalent of EUR 100).
12.3. These limitations do not apply to the extent the law does not allow exclusion (e.g. wilful misconduct, gross negligence, personal injury, or mandatory consumer rights).
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## 13. Indemnification
The Customer shall defend, indemnify and hold harmless the Provider (and its directors, employees and contractors) against any claims, damages, costs and expenses (including reasonable legal fees) arising from: (a) Customer Content; (b) the Customer's breach of these Terms or the law; (c) infringement of a third party's rights; (d) the Customer's processing of personal data without a valid legal basis.
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## 14. Confidentiality
Each party shall keep the other's confidential information confidential and use it solely to perform the contract, except as required by law. This obligation survives termination.
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## 15. Data Protection
15.1. Processing by the Provider as a controller (e.g. account and billing data) is described in the [Privacy Policy](#).
15.2. Processing of personal data within Customer Content, where the Provider acts as a processor, is governed by the [Data Processing Agreement (DPA)](#), an integral part of these Terms.
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## 16. Term and Termination
16.1. The contract is effective from account creation and remains in force while you use the Service.
16.2. We may suspend or terminate access, in whole or in part, in case of: breach of these Terms, non-payment, abuse, security risk or legal requirement.
16.3. You may terminate anytime by cancelling your subscription and/or deleting your account.
16.4. Effects of termination. Your right to use the Service ends. We may give you a reasonable period to export Customer Content, after which it may be deleted per our retention policies and the DPA. Clauses that by their nature survive (IP, limitation of liability, indemnification, confidentiality, governing law) remain in force.
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## 17. Force Majeure
The Provider is not liable for failure to perform caused by events beyond its control (force majeure), including third-party provider failures, cyber-attacks, internet/power outages, natural disasters, acts of authorities, labour disputes.
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## 18. Changes to the Terms
We may amend these Terms. Material changes will be notified (by e-mail or in the Platform) with reasonable notice. Continued use after they take effect constitutes acceptance. If you disagree, you may stop using the Service.
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## 19. Governing Law and Disputes
19.1. These Terms are governed by Romanian law.
19.2. Disputes will be resolved amicably; failing that, they fall under the jurisdiction of the courts of Bucharest, Romania.
19.3. For consumers: you may contact the Romanian National Authority for Consumer Protection (ANPC – anpc.ro) and use the EU Online Dispute Resolution platform (ODR): ec.europa.eu/consumers/odr.
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## 20. Final Provisions
20.1. Assignment. You may not assign these Terms without our written consent. The Provider may assign the contract (e.g. in a reorganization) with notice.
20.2. Severability. If a clause is held invalid, the rest remains in force.
20.3. No waiver. Failure to exercise a right is not a waiver of it.
20.4. Entire agreement. These Terms, together with the Privacy Policy and DPA, constitute the entire agreement regarding the Service.
20.5. Notices. Communications are sent to [email protected] and to the e-mail associated with your account.
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Questions about these Terms: [email protected]