Terms & Conditions
TERMS AND CONDITIONS – Version 1.0
Effective Date: October 06, 2025
1. PREAMBLE AND PROVIDER IDENTIFICATION
1.1. This document sets forth the terms and conditions (“Agreement” or “Terms”) governing the use of the Seenly.ai SaaS platform, its associated website, and all related services provided by the Provider.
1.2. The services are provided by: ETIENNE SOLUTIONS SRL (“Provider” or “Seenly”), a Romanian legal entity.
Registered office: Bucharest, Romania.
Trade Register Number: J40/4960/2014
Tax Identification Number (CUI): 33090409
Contact email: [email protected] / [email protected]
1.3. By creating an account, accessing, or using the Service, the Client (individual or legal entity) confirms that they have read, understood, and fully agreed to these Terms. If you do not agree with these Terms, please stop using the Service immediately.
1.4. The Service is primarily intended for Business-to-Business (B2B) use. By accepting the Terms, you declare that you have the legal authority to represent the legal entity for which you create the account.
2. DEFINITIONS
For the purposes of this document, the following terms have the meanings set forth below:
Platform / Service: The software-as-a-service (SaaS) application available at seenly.ai (and its subdomains), enabling monitoring, analysis, visualization, and auditing of prompts and interactions with Large Language Models (LLMs).
Client / Beneficiary: The individual or legal entity that creates an account and purchases a subscription (free or paid).
User: Any individual authorized by the Client to use the Platform through the Client’s account (e.g., employees).
Client Data: All information, prompts, text, settings, and configurations entered by the Client into the Platform.
Third-Party LLM Providers: External entities that supply the artificial intelligence models (e.g., OpenAI, Anthropic, Google, Meta) with which the Platform interacts or whose data is analyzed.
AI Content: The text, code, or information generated by Third-Party LLM Providers in response to the Client’s prompts.
Pricing Plan: The subscription tier chosen by the Client, defining usage limits (e.g., number of prompts, members, history), pricing, and available features.
3. SERVICE DESCRIPTION AND AI-SPECIFIC LIMITATIONS
3.1. Nature of the Service. Seenly.ai is an analytics and monitoring tool. The Provider offers the technical infrastructure to collect, store, and visualize data related to LLM usage within the Client’s organization.
3.2. Lack of Control Over AI Outputs. The Client expressly understands and agrees that:
a) Seenly does not control, generate, or influence the content of responses (outputs) provided by LLMs (OpenAI, Anthropic, etc.).
b) Seenly does not guarantee the accuracy, legality, or ethical compliance of responses generated by the monitored AI models.
c) Seenly’s analytical algorithms (e.g., sentiment detection, topic classification) are probabilistic and may contain errors. The Provider is not liable for business decisions made by the Client based on these analyses.
3.3. Dependency on Third Parties. The functioning of the Platform depends on the availability of Third-Party LLM Providers’ APIs. Seenly is not responsible for outages, API changes, or limitations imposed by OpenAI, Anthropic, or other third-party providers.
4. USER ACCOUNT AND SECURITY
4.1. Registration. To access the Service, the Client must provide real, accurate, and complete information (company name, business email, etc.).
4.2. Access Responsibility. The Client is solely responsible for maintaining the confidentiality of authentication data (username/password/API keys). Any action performed through the Client’s account is deemed to have been performed by the Client.
4.3. Unauthorized Use. The Client agrees to notify the Provider immediately at [email protected] of any suspicion of unauthorized access.
4.4. Account Deletion. The Provider reserves the right to suspend or delete accounts that remain inactive for more than 6 months (for free plans) or that violate these Terms.
5. SUBSCRIPTIONS, BILLING, AND PRICE CHANGES
5.1. Pricing. Access to Premium services is based on the fees displayed on the website at the time of purchase. All prices are expressed in EUR or RON and exclude VAT unless otherwise specified.
5.2. Payment. Payments are made in advance for the selected billing period (monthly or yearly) via a secure payment processor (e.g., Stripe). The Client authorizes the Provider to automatically charge the saved payment method on each due date.
5.3. Price Changes. Etienne Solutions SRL reserves the right to change subscription prices at any time.
For active subscriptions, price changes take effect at the next renewal.
The Client will be notified by email or through the app interface at least 15 days before the new price becomes effective.
Continued use of the Service constitutes acceptance of the new price.
5.4. Refund Policy. The services are subscription-based with recurring payments. Fees paid are non-refundable, except when the Service has been unjustifiably unavailable for more than 48 consecutive hours. No pro-rated refunds are provided for cancellations within an active billing cycle.
5.5. Trial. Trial periods expire automatically at the end of the communicated timeframe. If the Client does not cancel before expiration, the subscription fee will be charged automatically.
6. CLIENT OBLIGATIONS AND ACCEPTABLE USE
The Client agrees NOT to use the Platform for:
6.1. Monitoring or entering prompts containing sensitive data prohibited by law (e.g., medical data, critical financial data, political orientation) without adequate processing safeguards.
6.2. Reverse engineering, decompiling, or attempting to extract the Platform’s source code.
6.3. Reselling, sublicensing, or sharing the account with unauthorized third parties (account sharing).
6.4. Conducting vulnerability testing (penetration testing) without the Provider’s written consent.
6.5. Using the Service to train competing AI models using data or analyses provided by Seenly.
7. INTELLECTUAL PROPERTY
7.1. Provider Rights. All rights to the Seenly.ai Platform—including but not limited to source code, graphics, analytical algorithms, design, logos, and databases—are the exclusive property of Etienne Solutions SRL. The Client receives only a limited, non-exclusive, revocable right to use the Platform during the subscription period.
7.2. Client Data. The Client retains full ownership of the data (prompts, logs) uploaded to the Platform. The Client grants the Provider a non-exclusive license to store, process, and analyze such data strictly for the purpose of delivering the Service.
7.3. Aggregated Data. The Client agrees that the Provider may use anonymized and aggregated data (which does not identify the Client) to improve AI algorithms, produce market statistics, or generate performance reports (e.g., “Top Most Used LLM Models in 2025”).
8. SERVICE AVAILABILITY (SLA)
8.1. The Provider will use commercially reasonable efforts to ensure 99% annual Service availability.
8.2. Exceptions. Downtime does not include:
a) Scheduled maintenance (announced in advance).
b) Issues caused by Third-Party LLM Providers (e.g., OpenAI API outage).
c) The Client’s own internet connectivity issues.
d) Force majeure events or cyberattacks (e.g., DDoS).
8.3. The Service is provided “AS IS” and “AS AVAILABLE.”
9. LIMITATION OF LIABILITY
9.1. General Disclaimer. To the maximum extent permitted by law, Etienne Solutions SRL, its employees, affiliates, and partners shall NOT be liable for:
a) Any indirect damages, loss of profit, data loss, missed business opportunities, or reputational harm.
b) Errors, “hallucinations,” or offensive content generated by monitored LLM models.
c) Copyright violations caused by the Client’s prompts.
9.2. Liability Cap. The Provider’s total liability to the Client for any claim arising under this Agreement will not exceed the total amount paid by the Client to the Provider in the 3 months preceding the event causing the damage.
9.3. Use of Reports. Reports generated by Seenly are informational. The Client assumes full responsibility for how they interpret and act upon the data.
10. DATA PROTECTION (GDPR)
10.1. The Parties agree that, with respect to the processing of personal data:
The Client acts as Data Controller.
The Provider acts as Data Processor.
10.2. The full details regarding data processing, including the list of sub-processors and security measures, are governed by the Privacy Policy and, where applicable, the Data Processing Agreement (DPA), which form an integral part of this Contract.
11. CONFIDENTIALITY
11.1. The Parties agree to maintain the confidentiality of all commercial, technical, or financial information (including API details, internal Client prompts, negotiated pricing, etc.) accessed during the term of the Agreement.
11.2. This obligation remains valid for 3 years after termination of the Agreement.
12. TERMINATION
12.1. By the Client: The Client may cancel the subscription at any time from the account settings. Access continues until the end of the paid period.
12.2. By the Provider: The Provider may terminate the Agreement immediately and delete the account without prior notice in cases of:
Non-payment;
Serious violation of the Terms (e.g., API abuse, scraping);
Legal requirements.
12.3. Effects of Termination: Upon termination, the Provider will delete the Client’s Data in accordance with retention policies (typically 30 days after closure), except for data required for tax records.
13. FORCE MAJEURE
Neither party shall be liable for failure to perform its obligations due to force majeure events (war, pandemics, natural disasters, fires, major global internet outages, large-scale cyberattacks).
14. GOVERNING LAW AND DISPUTES
14.1. This Agreement is governed by Romanian law.
14.2. Any disputes shall be resolved amicably. If this is not possible, the dispute shall be submitted to the competent courts of the Provider’s registered office (Bucharest, Romania).
15. AMENDMENTS TO THE TERMS
The Provider may update these Terms from time to time. The updated version will be published on the website. For significant changes, we will attempt to notify Clients via email. Continued use of the Service after publication of the amended Terms constitutes acceptance of the changes.